Our Customer Services team would be delighted to be of assistance! You can find the contact details on the contact page. Have you bought a watch and do you want to adjust the strap? Or would you like to customise your sunglasses?

You can find tutorials below that show you how you can easily do it yourself!

Reparaties

Repairs

Repairing products within or outside of the guarantee period.

Return

Return

Returns are permitted within 30 days of receipt of your package.

Schakelband verstellen

The film alongside shows you how to adjust an ikki watchstrap step-by-step. 

Requirements:

  • If you want to make the watchstrap larger; the links supplied.
  • The pin supplied.
  • A tiny hammer.
  • A hard surface such as a chopping board.

Not sure you can manage it? Then ask a jeweller for assistance and avoid the risk of damaging the strap.

Milanese band verstellen

You can easily adjust the Milanese band of an ikki watch. We explain it step-by-step in the film alongside. 

All you need is the pin that was supplied. You can find it in the box.
Not sure you can manage it? Then ask a jeweller for assistance and avoid the risk of damaging the band. 


folded strap

The film alongside shows you how to adjust an ikki folded link watchstrap step-by-step.

Requirements: 

  • The pin supplied;
  • A screwdriver;
  • Small pair of pliers.

Not sure you can manage it? Then ask a jeweller for assistance and avoid the risk of damaging the strap.

tutorial X

The film alongside shows you how to adjust an ikki folded link watchstrap step-by-step.

Requirements:  

  • The pin supplied; 
  • A screwdriver;
  • Small pair of pliers.

Not sure you can manage it? Then ask a jeweller for assistance and avoid the risk of damaging the strap.

Horlogeband vervangen

Is your watchstrap damaged or broken? This film shows how you can easily fit the watch with a new strap. 

Requirements:

  • The pin supplied.
  • A new strap. 

You can order a new strap by filling in this form


Sluiting afstellen

Is your clasp loose and does the watch fall off easily? Or is the clasp so tight you can barely open it? This film shows you how to adjust the clasp.

Requirements

  • Small pair of pliers.

Not sure you can manage it? Then ask a jeweller for assistance and avoid the risk of damaging the clasp.


Bril op maat maken

You can customise glasses made of acetate. We show you how in this film!

Requirements:

  • Hairdryer.
  • Mirror.

Be sure to hold the glasses by the frame around the lenses and not the arms.
Not sure you can manage it? Then ask a jeweller for assistance and avoid the risk of damaging the glasses.